Last Updated: May 20, 2026

Thank you for shopping with Martzen, available at martzen.store. We are committed to delivering your orders safely, quickly, and reliably. Please review the details of our shipping process below.

1. Order Cut-Off Time

Orders placed before 1:00 PM EST (Monday–Friday) are processed the same day.
Orders placed after this time will begin processing on the next business day.

2. Processing Time

All orders are processed within 0–1 business days (Monday–Friday).
Processing times may be slightly extended during peak seasons, sales events, or holidays.

3. Estimated Delivery Time

Most orders are delivered within 5–9 business days (Monday–Friday) after shipment, depending on your location and selected shipping method.

4. Shipping Cost

We offer free shipping on all U.S. orders.

5. Shipping Carriers

We work with trusted carriers to ensure safe and timely delivery, including:

  • USPS
  • UPS
  • FedEx

The carrier used for your order is automatically selected based on your location and shipping method.

6. Order Handling & Tracking

Once your order is placed, you will receive a confirmation email acknowledging receipt of your order.

After your order ships, you will receive a tracking email so you can monitor your package in real time.

7. Delivery Delays

If your order has not arrived within the estimated delivery window, please allow an additional 2 business days for carrier delays.

If your order still has not arrived, please contact our support team with your order number so we can assist you promptly.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at support@martzen.store within 7 days of delivery and include clear photos of the issue.

We will review your case and arrange a replacement or resolution as quickly as possible.

9. Order Cancellations

Orders may be cancelled only before processing begins.

To request a cancellation, please contact support@martzen.store immediately.
Once processing or shipping has started, cancellations are no longer possible, and our Return Policy will apply after delivery.

10. Customer Support Hours

Monday–Friday: 9:30 AM – 4:00 PM EST

11. Contact Us

If you have any questions about shipping, please reach out: